Shipping policy

Last updated: June 6, 2026

Free Shipping We offer free shipping on all orders — no minimum purchase required. We believe getting supplies for your furry family members should be simple and affordable.

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Times Standard delivery typically takes 7–20 business days from the date of shipment. Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress directly on the carrier's website.

Shipping Destinations We currently ship to addresses within the United States. We are working to expand our shipping destinations — stay tuned for updates!

Delays & Exceptions During peak seasons (holidays, sales events), processing and delivery times may be slightly longer than usual. We appreciate your patience and will always do our best to keep you informed.

Lost or Damaged Packages If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your support email] within 30 days of the expected delivery date. We'll make it right.

Contact Us Have questions about your order? Reach out to our support team at theofficialpetspalace@gmail.com or through our Contact page. We're happy to help!